Need Help?
If you have any questions or need help with your account, you may contact us to assist you.

 

Customer Service
Sun-Sat 8am-12am et
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877-917-JACK (5225)
customerservice@jackspade.com

Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Difficulty in processing your payment information.
  • Cannot ship to address provided.
  • Duplicate order was placed.

If your order is cancelled, you will receive an important notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items.