delivery of your items

Delivery of your items can take anywhere from 2 to 8 full business days, depending on your location and the shipping method you select at checkout. Business days are Monday-Friday, excluding federal holidays within the United States. To read more about delivery times and shipping options, click here.

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear. However, if damage did occur follow these steps:

• Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact our customer service team immediately by calling (877) 917-JACK (5225). Please have your order number available when you call.
• If there is extensive damage to the carton, refuse the order and contact our customer service team immediately by calling (877)917-JACK (5225). Please have your order number available when you call.