Emails About Your Order

After you place your order, you will receive emails about your order.

Below are examples of emails you might receive:

• Order Confirmation. This email confirms that we have received your order. It includes your order number. Keep this email for your records.
• Shipment Confirmation. This email confirms that your order or part of your order has shipped. You may receive multiple emails depending on the items you selected, or if you ordered multiple items and they were shipped separately. The arrival time of your order depends on the shipping method selected, item selected, and your shipping location.
• Important notice about your order. There are a few reasons why you would receive this email, including: difficulty in processing your order, inability to ship to the address provided, duplicate order, cancellation of order, or payment verification. Should you receive a notice like this, please call a Customer Service Specialist at (877) 917-JACK (5225) immediately so the problem can be addressed.