Frequently Asked Questions
Do you have an international number?
Customers calling from outside the United States can reach our customer service representatives 24 hours a day, 7 days a week on our international line 1-(972) 265-4140 or email us directly.
How should I clean my Jack Spade bag?
For nylon canvas bags, a damp cloth and mild soap such as Ivory or Woolite should remove most dirt and stains. Once the dirt has been lifted, be sure to wipe down the entire bag to avoid getting water spots on the fabric. For waxed items, follow the previous steps. If the bag is scratched, or is showing mild abrasions, we recommend using a blow dryer on low heat and slowly moving it across the surface of the bag. Be sure to keep the heat source at least 6 inches away from the surface of the bag. This will help eliminate signs of wear.
Do you offer a catalog?
We appreciate your interest in all of the products Jack Spade has to offer. While we do not offer a print catalog at this time, you are invited to view our latest available merchandise online. Please join our mailing list and you will be notified when new products become available and special promotion occur. (click here to sign up for mailing lists.)
What should I do if my dog chews through the handle of my bag?
We invite you to contact Jack Spade customer service with any questions pertaining to unusual situations. We make every effort to address these unique circumstances with thoughtfulness and efficiency, whenever possible.
How can I tell if a Jack Spade bag is authentic?
The craftsmanship of Jack Spade bags, as well as the quality of materials used for all products, is unparalleled in comparison to non-authentic merchandise. You can be confident when making your purchase from an authorized Jack Spade retailer.
The Jack Spade trademark is a registered trademark throughout the world. Use of the Jack Spade name without permission is considered counterfeiting and warrants legal action.
Thank you for your concern regarding this serious matter.
if you were unable to find the answer to your question here, please select from one of the appropriate links below to email us your question.
Bags and accessories
International wholesale information
Creative projects and marketing