Emails About Your Order

You will receive confirmation emails about the status of your order. The types of messages you may receive include:

  • Order confirmation. This email confirms that we have received your order and includes your order number. Keep this email for your records.
  • Shipment confirmation. This email confirms that your order has shipped and typically contains carrier tracking information. If you have chosen to ship to multiple shipping addresses or if your order contains certain items, you may receive multiple shipment confirmation emails, depending on when each shipment leaves our distribution center.
  • Important notices about your order. There are various reasons for these emails (examples: shipment delays, inability to ship to the provided address, duplicate orders, cancellation of orders, payment verification). Should you receive a notice like this, please contact our Customer Care team at 877-917-JACK with any questions.
  • Pre-order updates: You will be notified by email if the expected shipping date of a pre-order item changes or does not come into stock in a reasonable amount of time.