FREQUENTLY ASKED QUESTIONS

+  - Why the limited product offering?
Jack Spade was founded in 1996 in a loft on Warren Street with the idea that in a streamlined, fast-paced city like New York, simplicity is the ultimate sophistication and everything a man needs can be both utilitarian and stylish. Our first bags were timelessly modern and not too precious. We used waxed cotton and heavy canvases. We put those bags in hardware stores, where people who needed a solid, sturdy bag would find them. While they were designed for city life, they were appreciated by men who refuse to choose between something that looks good and works well. To mark our 21st anniversary, we’re getting back to our roots: 16 heritage styles, each designed to improve with age and gain character with time.

+- Why I am being redirected to www.katespade.com?
  1. In addition to refining our product offering, we have also decided to consolidate our brands and offer our heritage styles on www.katespade.com.
  2. You are more than welcome to browse product on www.jackspade.com, however you will be redirected to www.katespade.com to finalize your purchase.

+- How do I track my order?
Please contact us 24 hours 7 days a week at (877) 917-5225 or email us at customerservice@jackspade.com .

+- What is the status of my return/ refund?
Please contact us 24 hours 7 days a week at (877) 917-5225 or email us at customerservice@jackspade.com .

+- I purchased an item on www.jackspade.com, will I be able to return it if I don’t like it or it doesn’t fit?
Products must be unused, unworn, and in good condition with original hangtags and packaging attached. Only items purchased through jackspade.com may be returned to our online store.
  • Returns of full-price merchandise must be made within 30 days of purchase. We accept returns of product shipped within the United States and Canada only. We do not accept returns for items shipped internationally.
  • Returns on sale merchandise must be made within 14 days of purchase.
  • Final sale merchandise, and select promotions that are considered final sale, cannot be returned.

+- I have a Jack Spade gift card – how can I redeem it if e-commerce site is closed?
  • We invite you to shop and use your card on www.katespade.com, or in any of our kate spade new york stores. We invite you to shop on www.katespade.com or in our kate spade new york stores where you can use your gift card. Your gift card will not expire.

+- Is my Jack Spade product still covered by your warranty and repair policy?
  • Our bags and wallets are absolutely covered under the warranty and repair policies. Because we stand behind our products, should you encounter any issues, our kate spade new york stores will be able to assess the issue.