Return Instructions

RETURNS FROM WITHIN THE UNITED STATES
  • Complete the returns section of the original packing slip.
  • If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must include your email address in the returns area of the packing slip.
  • Pack the item securely in the original package (when possible).
  • Enclose the returns portion of original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • Attach the free prepaid return label included with your packing slip.
  • If you have misplaced your free return label, contact us at 877-917-JACK.
  • We cannot accept C.O.D. deliveries.
  • If you choose not to use the free prepaid return label, we recommend that you use UPS or insured parcel post for your return.  Ship the return package to:
JACK SPADE
Attn: Returns Processing
100 Precision Drive
Walton, KY 41094
Note:

Keep the tracking number from your prepaid return slip to ensure that the package arrives at the warehouse. You can expect a refund in the same form of payment originally used for purchase within 30 days of us receiving your returned product.

RETURNS FROM CANADA
  • Complete the returns section of the original packing slip.
  • If you are returning an item that was shipped to you as a gift with a gift packing slip (encoded prices), you may choose to receive an e-gift card containing your refunded amount. In order to do so, you must include your email address in the returns area of the packing slip.
  • Pack the item securely in the original package (when possible).
  • Enclose the returns portion of original packing slip with the item. Be sure to keep a copy of the packing slip for your records.
  • We recommend that you send your return via an insured shipping service.
  • We cannot accept C.O.D. deliveries.
  • Ship the return package to:
Landmark Global
4240 Harvester Rd Unit 2
Burlington, ON L7L0E8
INTERNATIONAL RETURNS
  • We do not accept returns for items shipped internationally.
  • For questions about your international order please contact us at customerservice@jackspade.com or call us at 601-491-2029.
 
PRICE ADJUSTMENTS

To receive a price adjustment for eligible items, either call us at 877-917-JACK.