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This website is operated by Jack Spade, a division of Kate Spade LLC.

Our postal address for web orders is:

Jack Spade E-commerce
454 broome street
New York, NY 10013

We can be reached via e-mail at customerservice@jackspade.com or by toll-free telephone at (877) 917-5225. Customer Service hours are from Monday through Friday (excluding holidays), 8:30am to 5pm EST.

Customer privacy is very important to us.  The following details our policy regarding the information we collect from our customers and the terms and conditions for using www.jackspade.com.  

Contents:
Your Account
Shipping
Returns
Returns and Exchanges Procedures through www.jackspade.com
Products, Content and Specifications
Shipping Limitations
Terms and Conditions
These Terms and Conditions May Change
Copyright and Trademarks
Customer Information
Security
Cookies
Shipping Limitations
Accuracy of Information
Linking to this Web Site
Third Party Links
DISCLAIMER
Limitations of Liability
Choice of Law; Jurisdiction

Your Account

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password.  This website and Kate Spade LLC reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing www.jackspade.com with accurate, truthful information and that you have the authority to place the order.

Shipping

Our goal is to deliver your purchase as quickly as possible. All orders are shipped on business days (Monday through Friday) excluding holidays.  All orders have a processing time of 24 hours if the merchandise is in stock. Overnight delivery is available for orders placed on business days before 1pm.

Backordered items will be shipped to you as soon as they become available, therefore items ordered together may not always be shipped together. The exact shipping cost for your order will be added and displayed at checkout.

Any questions regarding your shipment may be e-mailed to customerservice@jackspade.com.

Repair Policy

messenger bags, briefcases, travel bags, small leather goods

jack spade stands behind all of its merchandise with a two year warranty. if your product has a manufacturing defect, we are happy to repair it free of charge.  however, there is a $20.00 shipping & handling fee charged for each item submitted for repair.  repairs should be sent insured to the following address via traceable mail:

JACK SPADE/LCI
5901 Westside Avenue
North Bergen, NJ 07047
ATTN: Dept. 86

be sure to include a note with your name, address, daytime phone number and email address along with a $20.00 check made payable to kate spade. processing time is three to four weeks.
if your handbag cannot be repaired because the damage is caused by general wear and tear, it will be returned to the address you provided.
for further inquiries please contact customerservice@jackspade.com.

Care Information

cotton canvas/twill 100% cotton exterior treated with a Teflon coating. clean with a damp cloth or spot dry clean. please note that fabric bags tend to wear over time.

leather vegetable tanned and dyed with natural dyes. slight anti-aqua finish added to exterior. as with all leather products, we suggest using soft cloth to wipe dry if exposed to water. if scratched, rub with leather cream or consult a cobbler.

nylon 100% nylon exterior treated with a Teflon coating. clean with a damp cloth or spot dry clean – do not allow article to be placed into the tumbler, as it will harm the construction and malign the color.

waxwear weatherproofed woven cotton soaked in turn-of-the-century paraffin for greater strength and abrasion resistance. when exposed to heat, the waxed surface “refinishes” itself, and marks from usage can fade. Scotchguard’s effectiveness fades over time so we recommend reapplying Scotchguard every six months or so.

Returns

New, unused full-price merchandise purchased at a jack spade specialty store or jackspade.com through 12/25/09 may be exchanged or returned at any jack spade specialty store with an original receipt or packing invoice through 1/31/10. After 1/31/10, full-price merchandise may be exchanged for store credit only, for the current selling price.

New, unused sale merchandise purchased at a jack spade specialty store or jackspade.com may be exchanged or returned at any jack spade specialty store with an original receipt or packing invoice within 14 days of purchase. After 14 days, sale merchandise may not be exchanged or returned.

Merchandise noted as final sale may not be exchanged or returned.

Merchandise returned with a gift receipt will be exchanged for the price paid.

Merchandise returned without a receipt may be exchanged for store credit only, for the current selling price.

A one-time price adjustment will be honored within 7 days of the original purchase date, with the original receipt, and will be refunded in the original form of payment.

All merchandise must be returned in sellable condition. Merchandise sold as damaged is not returnable.

Cash purchases over $200 will be refunded with a corporate check. All check purchases will be refunded with a corporate check after 10 days of the purchase date.

Returns and Exchanges Procedures through www.jackspade.com

1. Before sending out your return/exchange package, please click "Your Account" to log in and locate the appropriate order under "Order History".  

2. Scroll down to "Create Return Request", select the items and reasons for the return and click "Create".  Your authorization number will be emailed to once we receive your request.

3. Print your confirmation email and include it with your package.

4. Pack and securely seal the merchandise in the original package if possible. Please write your RMA # very visibly on the outside of the package.

5. Address the package to:

Jack Spade E-commerce
454 Broome st.
New York, NY 10013

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.  It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.  All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.  All purchases from this website are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Terms and Conditions

Your use of www.jackspade.com is governed by these terms and conditions; please take a few minutes to review them. Your use of the website constitutes your agreement to follow these rules and to be bound by them.  If you do not agree with any of these terms and conditions, please do not use the www.jackspade.com website.

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of www.jackspade.com following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

Copyright and Trademarks

JACK SPADE® and www.jackspade.com are all property of Kate Spade LLC.   All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections.  You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Kate Spade LLC.

Customer Information

To place orders from our website and to receive catalogs and other information from us via mail, you must create an account on our website.  During the ordering process, we obtain billing, mailing and other information to better serve you as a customer.  This information is required in order to shop from our website.

You may edit or update your online account information at any time by logging in and modifying your account.  You may also contact us by telephone at (877) 917-5225.

During account set up, you are given the option to receive mailings for special offers and/or email notices of special web offers often exclusive to those who join.  You may request at any time to be taken off the email list by unsubscribing through one of our emails.  

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us or our shipping provider with information regarding orders they have placed on-line.

At no time is our customer information shared with other companies or entities for any reason.

Security

This website takes every precaution to protect our customer and user information.  We have appropriate security measures in place on the website and in our physical facilities to protect against the loss, misuse or alteration of any information that we have collected from you at our site.

Because our website is an extension of our retail stores, the store, online inventory and customer databases are linked.  We do not store credit card numbers from online transactions. Any access to our customer database, shipping, order transaction, customer service and billing is individually password protected and is limited to those employees who need to perform specific functions.

Cookies

We do not set any cookies; we instead use something similar to cookies called session variables. This allows us to record which pages are accessed by a particular user in order to enhance the usability of our site. No other information is collected and usage of this tracking method is in no way linked to any personal identifiable information while on our site.

We attempt to ensure that information on this website is complete, accurate and current.  Despite our efforts, the information on this website may occasionally be inaccurate, incomplete or out of date.  We make no representation as to the completeness, accuracy or recentness of any information on this website.  For example, products included on the website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the website.  In addition, we may make changes in information about price and availability without notice.  While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.  We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.  We also may require verification of information prior to the acceptance and/or shipment of any order.

Linking to this Web Site

Creating or maintaining any link from another website to any page on this website without prior written permission is prohibited.  Running or displaying this website or any material displayed on this website in frames or through similar means on another website without prior written permission is prohibited.  Any permitted links to this website must comply with all applicable laws, rule and regulations.

Third Party Links

From time to time, this website may contain links to websites that are not owned, operated or controlled by Jack Spade, Kate Spade LLC or their affiliates.  All such links are provided solely as a convenience to you.  If you use these links, you will leave this website.  Neither Jack Spade, Kate Spade LLC nor any of their affiliates are responsible for any content, materials or other information located on or accessible from any other website.  Neither Jack Spade, Kate Spade LLC, nor any of their affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites.  If you decide to access any other website linked to or from this website, you do so entirely at your own risk.

DISCLAIMER

YOUR USE OF THIS SITE IS AT YOUR RISK.  THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY.  NEITHER Jack Spade, kKate sSpade LLC NOR ANY OF THEIR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE.  THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER  Jack Spade, Kate Spade LLC NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY.  TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, Jack Spade and Kate Spade LLC HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEBSITE.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Jack Spade and Kate Spade LLC HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION.  WE MAKE NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

Limitations of Liability

Neither Jack Spade nor Kate Spade LLC assumes any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website.  IN NO EVENT WILL Jack Spade or Kate Spade LLC NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW.  PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE.  IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.

Choice of Law; Jurisdiction

These Terms and Conditions supersede any other agreement.  These Terms and Conditions will be governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of laws.  Any action seeking legal or equitable relief arising out of or relating to this website shall be brought only in the courts of the State of New York or the United States District Court, Southern District of New York.

LIZ CLAIBORNE, INC. SAFE HARBOR PRIVACY POLICY

Policy Statement & Scope
Liz Claiborne, Inc. and its subsidiary and affiliated companies in the United States (collectively "Liz", "we," "us," or "our") make reasonable efforts to protect the privacy of those customers, employees and other persons who entrust us with their personal information. Liz's privacy program and data security activities are governed by a number of policies and procedures.  This Safe Harbor Privacy Policy sets forth how Liz handles "Personal Data", "Sensitive Personal Data" and "EU Employee Data" (as such terms are defined below, and collectively, the "Data") that is collected in and transferred from countries in the European Union ("EU") to Liz in the United States.  Such Data is transferred to the United States for purposes of managing our workforce, handling customer service, product order and account management activities, marketing our products and services, and otherwise maintaining our customer relationships and advancing our business.  In furtherance of those activities and such Data transfers, Liz adheres to the Safe Harbor privacy principles and the corresponding fifteen (15) Frequently Asked Questions developed by the United States Department of Commerce in coordination with the European Commission (the "Safe Harbor Principles").  For more information about the Safe Harbor Principles and program, please go to http://www.export.gov/safeharbor.

Definitions
The following terms are used throughout this Safe Harbor Privacy Policy and are defined here for ease of reference:

"Agent": Means a third party that processes or otherwise uses Personal Data on behalf of and under the instructions of Liz.

"EU Employee Data": Means personally identifiable human resource data about individuals who are employed or otherwise engaged by Liz or our affiliates, subsidiaries or business partners in the EU. 

"Personal Data": Means any information that identifies an individual, whether collected online or offline and regardless of format.  Personal Data does not include information that is aggregated, pseudonymized, encoded or rendered anonymous, or publicly available personal information that has not been combined with non-public personal information, or information that pertains to a specific individual, but from which that individual could not reasonably be identified.

"Sensitive Personal Data": Means personal information that is not EU Employee Data and that reveals the individual's race, ethnic origin, political opinions, religious beliefs, criminal record or that concerns the individual's own health or sex life.

Safe Harbor Principles
Liz has adopted the seven Safe Harbor Principles of notice, choice, onward transfer, access, security, data integrity and enforcement with respect to Data that is collected in and transferred from countries in the EU to Liz in the United States.Notice. This Safe Harbor Privacy Policy informs individuals about the purposes for which we collect and use Data, how to contact us, the parties to which that information may be accessible, and the choices and means, if any, that Liz offers individuals for limiting the disclosure of such Data to non-Agent third parties.Choice. Before Liz uses Personal Data or EU Employee Data for a purpose that is incompatible with the purposes for which the Personal Data or EU Employee Data was originally collected or subsequently authorized, or transfers Personal Data or EU Employee Data to a non-Agent third party for the purpose of allowing the non-Agent third party to exercise independent control over the Personal Data or EU Employee Data, the affected individuals will be given an opportunity to decline (opt out) having their Personal Data or EU Employee Data so used or transferred.  The same choice principle shall apply to Sensitive Personal Data, but in the event that the Data is Sensitive Personal Data, the affected individual's explicit consent (opt in) will be obtained prior to such use or transfer.Onward Transfer.  Liz may transfer Data to its Agents once it obtains assurances that the relevant Agents will adequately safeguard the Data that is transferred to them.  Such assurances may take the form of a contract obligating the Agent to provide at least the same level of protection as is required by the relevant Safe Harbor Principles, Safe Harbor certification by the Agent, or the Agent being subject to an EU data protection directive or adequacy finding.  If Liz learns that an Agent is using or sharing Data in a way that is contrary to the assurances obtained, we will take reasonable steps to prevent or stop such activity.  Liz may transfer Personal Data to a non-Agent third party where such transfer is consistent with the notice and choice principles detailed above or as otherwise set forth in this Policy.Access. For those individuals who duly request it, Liz will provide such individuals with reasonable access to Data that it holds about them, except in those circumstances that are set forth in the Safe Harbor Principles, such as when the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy or when the rights of persons other than the Data subject’s would be violated and except in those instances where the access being requested relates to Employee Data and the person making the request is not otherwise entitled to such access under the local labor or employment laws governing such person's employment.  For those individuals who receive access, Liz will take reasonable steps to permit such individuals to correct, amend or delete information that is demonstrated to be inaccurate or incomplete.Security. Liz will take reasonable administrative, technical and physical precautions to protect Data in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction.Data Integrity. Liz will take reasonable steps to ensure that Data that is stored on its servers is used, processed and maintained in a condition that is compatible with the purposes for which it has been collected or subsequently authorized, subject to any deficiencies in the condition of the Data that existed at the time Liz received such Data.Enforcement.  With respect to Personal Data and Sensitive Personal Data, Liz will assure compliance with the Safe Harbor Principles by investigating and attempting to resolve complaints regarding violations of this Safe Harbor Privacy Policy directly with the complainant, and in the event that the complaint cannot be resolved by Liz internally, the complainant may submit the matter to binding arbitration administered by the American Arbitration Association (the “AAA”) and conducted before a sole arbitrator pursuant to the Rules and Procedures established by the AAA.  The arbitration shall be held at a location determined by the AAA pursuant to the Rules and Procedures, or at such other location as may be mutually agreed by the complainant and Liz.  The arbitrator (a) shall not have the power to award punitive damages against the participant or Liz; and (b) shall have no authority to resolve claims on a class or representative basis; the arbitration can decide only the complainant's and/or Liz's individual claims and the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.  In the event that we or such arbitrator determines that we did not comply with this Policy, we will take appropriate steps to promote future compliance.  If any part of this Enforcement provision is deemed to be invalid or otherwise unenforceable or illegal, the balance of this Enforcement provision shall remain in effect and shall be construed in accordance with its terms as if the invalid or illegal provision were not contained herein.  For more information on the AAA, please visit their website at www.adr.org.

With respect to EU Employee Data, Liz will assure compliance with the Safe Harbor Principles by investigating and attempting to resolve complaints regarding violations of this Safe Harbor Privacy Policy directly with the complainant, and in the event that the complaint cannot be resolved by Liz internally, the complainant may submit the matter to the dispute resolution program provided by the European Data Protection Authorities ("DPA's") panel.  Liz will then undertake to comply with any advice that may be given by the DPA's in the matter.

How To Contact Us
Liz has a privacy officer ("Privacy Officer") who is responsible for Liz's compliance with and enforcement of this Policy.  Liz's Privacy Officer is available to any of its customers or others who may have questions concerning this Policy.  Relevant contact details are as follows:

Liz Claiborne, Inc.
One Claiborne Ave.
North Bergen, NJ 07047
Attention: Privacy Officer (Office of the General Counsel)
SafeHarbor@lizclaiborne.com

Limitation on Scope of Principles
Liz may disclose Data as necessary in connection with the sale or transfer of all or part of its business.  Adherence by Liz to these privacy principles may be limited to the extent required for Liz to meet its legal, governmental, national security or public interest obligations or as otherwise permitted under the Safe Harbor Principles.

Changes to this Safe Harbor Privacy Policy
Liz may amend this Safe Harbor Privacy Policy, from time to time, consistent with the Safe Harbor Principles.  When we do so, we will revise the "last updated" date at the bottom of this Policy.  For material changes to this Safe Harbor Privacy Policy, we will place a notice on the company Web site by revising the link on the home page to read "Updated Safe Harbor Privacy Policy" for sixty (60) days.  Providing Data to us after such notice constitutes acceptance of such changes.
         

 This Safe Harbor Privacy Policy is effective as of July 14, 2009.