What is ShopRunner?

ShopRunner is a great option available on our site to shop for the stuff you love. Members enjoy unlimited free 2-day shipping, and free return shipping.

Where does my ShopRunner order ship from?

Jack Spade will ship the products fast and free from our warehouses directly to you.

How do I sign into ShopRunner on your site?

Anytime you see the ShopRunner logo on a product page, you can click on it and sign in.


How do I know what items are ShopRunner eligible?

Look for the ShopRunner logo next to a product listing to make sure it is eligible.

Why is an item not ShopRunner eligible?

Some items are not ShopRunner eligible due to reasons such as the product's shape, size or weight.

Look for the ShopRunner logo next to a product listing to make sure it is eligible.


How quickly will my items arrive?

Please allow two full business days for the order to arrive after it has been processed. Orders must be submitted within that day’s cutoff time, for shipping cutoff time please click here.

Note: if an item is on pre-order, gift wrapped, personalized or customized it may delay delivery time.

What are my shipping options?

Eligible items will ship so they are delivered free within 2 business days via UPS or USPS Priority. Any shipment to a PO Box, APO/FPO/DPO or international address is excluded from the ShopRunner program.

How do I track a shipment?

Tracking a shipment is easy. Sign in to your Jack Spade account, and select order status/tracking your order.

If you have further questions about your order, please contact us at 877-917-JACK.

Is return shipping really free?

Yes, ShopRunner members enjoy free return shipping on all their orders placed using ShopRunner.