LIVE HELP CHAT
At Jack Spade, we believe in all of our products so please read our product warranties below. If you have any questions, our jackspade.com customer care team is always available to chat at 877-917-JACK or by email at firstname.lastname@example.org.
Enjoy a one year warranty on our bags and small goods. For any manufacturing defects within this timeframe, repairs are on us (our apologies!). You may email our consumer relations team at email@example.com and they will be happy to assist you. If you choose to contact consumer relations via e-mail, please include: the style number (can be found on the white tag inside the product), photos of the item clearly showing the problem, and a copy of the proof of purchase (original receipt or credit card statement).
All of our apparel is seasonal, and we provide you with extra buttons in case any go missing (be sure to keep them safely stored!). Due to the delicate nature of our designs, we are unable to repair damage caused by regular wear and tear.
We are happy to assist you with a manufacturing defect in materials or workmanship on our footwear. Unfortunately, we are unable to repair damage caused by regular wear and tear.
We partner with Safilo USA to produce JACK SPADE eyewear. We are happy to repair any manufacturing defects in materials or workmanship, as long as the frame is available. Please download the warranty form here, and return the completed paperwork, frames, and a $15.00 processing fee to Safilo and they will be happy to evaluate it for you. Please note, Safilo USA will not assume responsibility for any items they do not have record of receiving, so be sure to use a trackable shipping method. If you have questions, we invite you to email Safilo directly at firstname.lastname@example.org. Also, if damage is caused by regular wear and tear, charges may apply (no worries though; Safilo will contact you for the green light before any work is performed).
If you need repairs outside of our one year warranty, we invite you to contact our go-to repair shop, Rago Brothers. They restore all Jack Spade bags, shoes and small goods. Please visit their website at www.ragobrothers.com to make arrangements.
Thank you for shopping Jack Spade!